Legal
Refund Policy
This policy covers fees for advisory and coordination services. It does not cover product retail, shipping, or online checkout—services we do not sell on this site.
Last updated: 11 August 2026.
Scope
Gateway Nodecore Trade Marketing provides professional services such as retail media planning, activation coordination, workshops, and field briefing. Payments, when agreed, are handled offline through invoices—not through this website.
Eligibility for refunds
Refund eligibility depends on whether work has started, whether third-party costs were incurred, and the terms in your statement of work. If a statement of work sets different terms, that document controls.
Timeframe
Refund requests should be sent in writing to hello@gateway-nodecore.digital within 14 days of the invoice date or the triggering event (cancellation, material breach), whichever is relevant. We confirm receipt within 5 business days.
Full refunds
A full refund of prepaid fees may apply when:
- We cancel an engagement for reasons within our control before work begins; or
- You cancel in writing before any kickoff work, deliverable drafting, or workshop preparation has started, and no non-recoverable third-party costs were incurred.
Partial refunds
If work has started, we may refund the unused portion of prepaid fees after deducting time already spent at the agreed rates and any non-recoverable costs (for example, booked facilitator travel agreed in advance). Completed milestones are generally non-refundable.
Non-refundable items
- Completed workshops, delivered plans, and accepted briefing packs
- Deposits clearly marked as non-refundable in the statement of work
- Third-party costs already committed with your approval (venue, print, freelance field support)
- Time spent on discovery interviews and document review once the kickoff has occurred
Deposits
Some engagements require a deposit to reserve dates. Deposits secure preparation time. If you cancel after reservation and preparation has begun, the deposit may be retained in whole or part as described in your proposal.
Cancellation and rescheduling
Workshops and on-site sessions may be rescheduled once without fee if you give at least 7 days’ notice and we can agree a new date within 60 days. Cancellations inside 7 days may incur a fee reflecting preparation already completed. Remote advisory retainers may be ended according to the notice period in the statement of work.
No-shows
If your team does not attend a scheduled workshop or working session without timely notice, that session is treated as delivered for billing purposes. We may reschedule at our discretion for an additional preparation fee.
Work already started and purchased materials
Once drafting, facilitation prep, or retailer outreach on your behalf has begun, fees for that progress are due. Materials purchased for your engagement with prior approval (printed sell-in kits, sample POS mock-ups) are non-refundable once ordered.
Refund process and method
Approved refunds are returned via the original payment method or bank transfer to the paying entity within 14 business days after approval. You will receive a short written confirmation of the amount and reason.
Exceptions
Statutory rights under Thai consumer or contract law remain unaffected where they apply. This policy does not create product return rights for physical goods retail, subscription software licences, or courier delivery—none of which are offered on this website.
Contact for refund requests
Email hello@gateway-nodecore.digital with your company name, invoice reference, and reason. Postal: 121/1 MOO.6, Akekachai, BANGBON, 10150, Thailand. Phone: +66 02 416-015587.